Month: December 2013

Service Manager 2012 SP1 CU4 and System.IO.Exception

Update: Looks like Anton talked about this in a recent blog post. I feel like I’ve won an insignificant victory by being a good 6 months ahead of him on this. Original article Published on: Dec 26, 2013 @ 15:26.

For those of you not aware, SCSM 2012 SP1 CU4 (or UR 4, depending on who you ask) was released in the middle of November. I’ve been heads down on a current project, so I just recently discovered it. In patching a development environment, I ran into the following error:

CU4-IOException

The referenced exception is System.IO.Exception. This is a generic category for any IO operation throwing an exception. This particular error cropped up immediately after accepting the EULA, and was consistently occurring on the test systems.
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HealthService 1200 and 1209 errors

see update at the bottom of this page:

Management Pack with id: “{<GUID>}”, version: “{<GUID>}” has been requested “<LARGE NUMBER>” times. Management Group “SMProd”. 

This is kinda a bane of my existence right now. Operations manager (and by extension, Service Manager, which runs on the same engine) distributes MPs to registered agents in a largely undocumented process that populates the Health Management State folder. Sometimes this fails, and it’s not really clear why, but it seems to be happening a lot more since 2012 SP1.

The reason this is a problem is that an agent that can’t get an MP will assume the health state isn’t up to date, and will never start any workflows. For Ops Manager, this means no health checks, no reports back to the management servers, and a grey mark in the health explorer. For Service Manager, the agent on the workflow management server executes workflows that do background maintenance, such as advancing activities, processing votes, populating connectors, and generating notifications.
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