Month: March 2014

Dependancy Inversion in Service Delivery

My college over in Application Development published a blog post on the corporate blog on the Dependency Inversion Principle, and the benefit of applying this to API contracts. I do a lot of work in System Center Service Manager, which is unsurprising to anyone who has seen this blog, and this post got me thinking about the social contract between service desks and the user base.
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Anatomy of a view

I posted this over on Technet Forums, but I figured it would be a good idea to archive it here as a reference. I’ll probably be doing this a lot more, At least until a pay the Aaron back for Helping Me

The question came up how to Copy a view. this gave me a good opportunity to drone on a bit about how a view works in XML, and what each part means, at a high level. Forewarned: we’re going to get dirty and crawl into the XML.
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Things Service Manager needs

In light of The Phoenix Post over at Technet blogs, I figured now would be a good time to start recording things I wanted to see in SM. This is my running list of improvements, advancements and enhancements that I want to see in service manager.

It should be noted that I don’t think any of these are required or essential. Service Manager is extremely flexible and has the ability to compete with the best ticketing systems on the market. Moreover, it’s the only ticket system (to the limits of my knowledge) that is both strongly typed enough to implement ITIL best practices, and flexible enough to allow companies to completely ignore them. That being said, it’s also kinda rough in some places, and these are the places I want to see polished for Service Manager V.Next: (more…)

Why Orchestrator is incredible and I will probably never use it.

System Center Orchestrator is a wonderful product; A visual automation tool with arbitrary integration into dispirit systems that allows vendors to define high-level tasks that can be bound together into business specific automation packages that can react to changes in the environment. The use case for a global integration system is huge, and a well supported automation system has massive benefits to every organization. What’s not to love?

well, I have a few issues with Orch: (more…)